IT Tech Bar Support Analyst

SALARY:  From £29,854 to £37,318 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Due to the nature of this role, the successful applicants will be required to attend the office five days a week.

HOURS / CONTRACT TYPE: Full time, permanent - Working 35 hours per week (8.30-4.30)

CLOSING DATE: 22/05/26 We reserve the right to close the advert earlier If we receive a high volume of applications.

We’re looking for 3 IT Tech Bar Analysts to provide first‑line, walk‑up technical support, acting as a key point of contact for resolving IT issues and ensuring a seamless technology experience for colleagues across the organisation.

This high‑paced, customer‑focused and analytical role will be instrumental in delivering timely, high‑quality technical support, reducing system downtime and improving user satisfaction through efficient incident resolution, problem analysis, and proactive service improvement.

What you’ll be doing:

• Provide 2nd line IT desktop support to colleagues, supporting laptops, mobile devices, printers, meeting room AV equipment and Citrix desktop environments.

• Provision, configure and support iPhones and iPads, resolving associated incidents and service requests in line with agreed SLAs.

• Build, provision and support laptops, including VPN access, Windows 10/11 configuration, user profile setup, and initial handover to business colleagues.

• Provision and support Thin PC builds for Citrix use within the office, assisting colleagues with usage and resolving related incidents and service requests.

• Produce, review, and act upon weekly and monthly reports relating to Microsoft patching, backups, and antivirus status across laptops, desktops, and meeting room devices, ensuring security compliance and remediating issues where required.

• Ensure the IT asset register is accurately maintained, recording all hardware changes and reconciling data with monthly Active Directory exports to meet audit and compliance requirements.

• Maintain and update IT Desktop Local Working Instructions (LWIs), creating new documentation as required to ensure consistent, repeatable, and compliant processes.

What you’ll bring:

You’ll be a customer‑focused IT support professional with strong desktop support experience and a hands‑on approach.

You’ll have a delivery mindset and a passion for providing high‑quality, efficient technical support, taking ownership of issues and ensuring a great end‑user experience.

Essential experience & skills

• Experience rolling out the Microsoft 365 (ProPlus) suite across a large laptop estate.

• Proven experience supporting a remote and hybrid laptop workforce.

• Strong IT desktop support experience with Windows client operating systems (Windows 10 and Windows 11) and standard shrink‑wrap applications.

• Experience working to agreed Service Level Agreements (SLAs) and managing incident and service request queues through to resolution.

• Solid 2nd line support experience across the Microsoft Office / Microsoft 365 suite.

• Experience creating, maintaining, and deploying laptop build images using SCCM (or equivalent endpoint management tools).

• Hands‑on hardware support experience covering workstations, laptops, printers, video conferencing equipment, and mobile devices.

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. 

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.