Credit Assessment Advisor

SALARY:  Starting from £27,422

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. This role requires working 1 in 4 Saturdays.

HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week

CLOSING DATE: 07/06/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.

We’re looking for a Credit Assessment Advisor to deliver a best‑in‑class underwriting service to our retail partners for all brands within the whole Volkswagen Group.  

This high‑impact, analytical and compliance‑focused role will be instrumental in ensuring our lending decisions are robust, responsible and aligned with both regulatory requirements and Volkswagen Group standards. It adds value by safeguarding the business against credit risk while supporting commercial performance through timely and accurate underwriting decisions.

What you’ll be doing:

• Underwriting all customer types and score bands in line with defined procedures and risk policies. 
• Meeting or exceeding all Underwriting Service Level Agreements to support swift customer decisions. 
• Making well‑judged credit decisions that maintain acceptable bad debt levels and align with the VWFS risk appetite. 
• Handling inbound calls from the retailer network professionally, offering clear guidance and decisions. 
• Verifying customer identification and assessing documentation to accurately establish affordability. 
• Investigating fraud referrals in line with agreed processes and controls. 
• Building strong relationships with retailers, Sales teams, and internal stakeholders to ensure smooth case progression. 
• Resolving retailer queries promptly and in accordance with process requirements. 
• Supporting the New Business Operations team with underwriting expertise when needed. 
• Following key controls to safeguard the business and ensure compliance. 
• Identifying opportunities for improvement and contributing to initiatives led by the New Business Leadership team.  

Essential experience & skills

• Experience in customer service, call centre, or financial services roles. 
• Previous underwriting experience, ideally within the automotive sector. 
• Strong understanding of the Data Protection Act and Consumer Credit Act. 
• Awareness of Vulnerable Customer requirements, Treating Customers Fairly, and FCA regulations. 
• Ability to review and interpret financial and accounting information accurately. 
• Confident PC user with the ability to learn new systems quickly. 
• Excellent verbal and written communication skills. 
  
• Ability to manage high workloads and meet deadlines. 
• Strong focus on delivering good customer outcomes. 
• Confident engaging with stakeholders across the business. 

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance  

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.